IT Operations Manager
Procurement & Facilities Officer
Manager - Agency Recruitment & Training
IT Operations Manager


Position:                                 IT Operations Manager

Reporting to:                        Head, IT and Change

Business Function:           Information Technology (IT)


Job Purpose & Scope:

This position has the primary responsibility of ensuring smooth running of the IT operations to support all business functions. The role is critical to contributing to the growth of the business and support of the business digitalisation agenda by offering efficient and sound IT services.


Principle Accountabilities:

Principle Accountabilities for this role include but are not limited to the following:

1.     Systems Development and Implementation

  • Taking the lead in providing innovative tools and solutions to support the digitalisation agenda of the business
  • Providing technical input in the design and implementation of IT systems to support business functions
  • Ensure high availability of IT systems and tools
  • Providing technical input in the integration of IT systems/tools with third party and external platforms
  • Maintaining sound relationships with third party/external vendors and

2.     Network Infrastructure Maintenance and Support

  • Ensure high availability of the IT network infrastructure and resources
  • Providing technical input in the maintenance and upgrade of network infrastructure devices and resources
  • Leading in the configuration of network devices and resources (Firewall, switches, access points etc)

3.     IT Security Management

  •  Working closely with other business units in providing technical input into Business Continuity initiatives.
  • Ensuring that routine backups of information and data are conducted
  • Taking the lead in propagating information security awareness initiatives
  • Enforcing IT Security and other related policies at all levels of the business
  • Leading in the provision data security initiatives to secure the business information function


4.     HelpDesk Support Management

  • Leading in the provision of efficient day to day support to all members of staff
  • Implementation of Helpdesk support initiatives and tools
  • Management of printing solutions


5.     People Management

  • Managing a team of IT specialists responsible for systems development and implementation, Infrastructure maintenance and Helpdesk support.


Core Competences Required:

  • Sound knowledge of systems development cycle
  • Knowledge of apps development tools
  • Knowledge of Integration tools and methodologies (APIs etc)
  • Understanding of LAN, WAN, MPLS, DMZ setup and layout
  • Understanding of IT Security tools
  • Change Management

Experience, Qualifications & other Skills

  • Bachelor’s Degree in Computer Science, Information Technology or related field
  • 3 – 5 Years’ work experience at Manager level
  • People Management skills
  • Project Management Skills
  • Interpersonal Skills
  • Excellent verbal and written communication skills
  • Vendor management
  • Proficiency in report writing and analytical skills.
  • Presentation and facilitation skills
  • Mature, positive attitude and self-confident.


Procurement & Facilities Officer

Job Title: Procurement & Facilities Officer

Reports to: Senior Manager- Property & Facilities

Job Purpose & Scope:

The Procurement Officer is responsible for the purchasing function with regards to processing the purchase transactions for Equipment, Materials, General Supplies, Capital goods and Services of the Right quality in the Right Quantities at the Right price delivered to the Right place at the Right time.

Facilities Management – the job holder will be responsible for processing facilities payments and tracking the monthly statements for each service provider. Monthly expenditure reports will be expected and cost management against the budget.

Principal Accountabilities:



Performance Standard

1.    Procurement Management

Daily Routine Jobs

-               All goods and facilities services


-               Collection of specifications from end-users

-               Collection of quotations within 3 to 5 days from date of receipt.

-               preparation of inquiries and send to suppliers

-               preparation of evaluation summaries and reports

-               Raise and send purchase orders to suppliers ( 2 days from date of approval)

-               Follow up on orders and ensure timely delivery

-               Negotiate for discounts and excellent deals

-                Maintaining an accurate record of minutes for all tenders and scanning of records

-               Update the weekly tracker for orders, negotiated deals and inventory of items purchased.

2.    Policy Implementation and compliance


-               Ensure all purchases are in line with procurement policy

-               Conduct physical verification exercise for suppliers


3.    Contracts and Relationship Management


-               Update the contracts database

-               Conduct supplier performance reviews monthly

-               Credit account opening with key suppliers


4.    Reporting



-               Weekly tracker on orders and Purchase requests

-               Monthly expenditure report on the areas under your management



5.     Facilities Management


-               Process monthly payments for facilities services for branches and head office

-               Reconciliations of amounts due for payments

-               Monthly expenditure reports

-               Maintaining up to date trackers on all expenses



6.    Supplier Due Diligence


-               Qualify all suppliers using the approved criteria.

-               Prepare monthly compliance reports in line with procurement policy

-               Sanction screening for all suppliers

7.    Record Keeping


Ensure record keeping for the following

-               Purchase request

-               Quotations

-               Purchase orders

-               Invoicing

Technical and Behavioural attributes/Core Competencies

  • Strong internal consulting skills
  • Ability to work with minimal supervision
  • Strong organisational and planning skills
  • Be a persuasive communicator (both written and verbal) with an ability to operate in and communicate at all levels in the organisation
  • Strong personal commitment and execution skills
  • Understanding of product and distribution specifically to insurance
  • A flexible approach to working hours to ensure the objectives of the role are fulfilled
  • Strong execution skills to achieve the targets of Prudential Zambia business

Qualification Experience

Formal Education

  • Professional Diploma in Procurement and Supply or equivalent
  • Full Member of the Chartered Institute of Procurement and Supply and Zambia Institute of Purchasing and Supply
  • Minimum 2 year working experience in a very busy environment

Knowledge, Expertise and Experience

  • Excellent IT skills and competent user of Excel, Power Point and MS Office suite
  • Demonstrable ability to communicate effectively, verbally and in writing, to clearly express logically reasoned ideas.
  • Ability to think clearly and assess matters quickly and to solve problems on short notice
  • Ability to make/take calculated decisions and to think forward and act accordingly.

Applications attaching Curriculum Vitae and copies of educational qualifications should be sent to the email below not later than Friday 14th February, 2020.


Manager - Agency Recruitment & Training

Job Title: Manager - Agency Recruitment & Training

Reports to: Head of Distribution – Agency


Job Purpose & Scope:

Reporting to the Head of Distribution – Agency, the Manager Agency - Recruitment and training provides recruitment support through establishing contacts to identify and attract the right quality calibre of agents and meet recruitment objectives and targets. He/she shall be responsible for new agent onboarding training, to ensure we produce a highly skilled, trustworthy and professional agents with the aim of closing business and offering good after-sale service to our clients.


Principal Duties & Responsibilities 

  • Supports the Team leaders and Agency Supervisors in recruitment to develop and implement effective recruitment guidelines in allocated branches.
  • Implements and consistently review manpower targets for Zamia agency
  • Responsible for KPIs such as numbers of recruiters, activity ratio of recruiters, effectiveness of recruitment activities, frequency of recruitment activities
  • Identify, manage and grow recruiting sources and implement strategies to consistently grow manpower across agency
  • Ensure that new hires participate in and complete all training and orientation programmes required to begin work successfully
  • Provide relevant and timely reporting to HOD including manpower budget/targets
  • Coordinate regularly with regional managers to determine manpower needs, deployment model and effectiveness of the of the new agents to the new teams.
  • Monitor New agent onboarding training
  • Morning hurdles for the first 30 days of new agents
  • Training content development and review
  • Conduct regular Training Needs analysis
  • Training scheduling for the trainers
  • Boiler room experience for new agents


Behavioural attributes/Skills

  • Have strong sales, marketing and negotiating skills.
  • Have effective managerial, leadership skills and networking capabilities.
  • Be competent with manpower budgets and ability to achieve targets.
  • Knowledge and understanding of the agency structure and current business climate and trends preferably in the insurance industry.
  • Be approachable and quality oriented.
  • Be adept, energetic, self-motivated, persistent and diligent.
  • Demonstrate excellent interpersonal and service skills.
  • Be highly organized and be able to complete multiple tasks, proactively and with initiative.
  • Well-developed written and oral communication as well as presentation skills.
  • Be trustworthy and demonstrate professionalism.
  • Mature, positive attitude and self-confident


Qualification & Experience

  • 1st Degree in any relevant discipline or equivalent.
  • 4 years post qualifying work experience.
  • Qualification in Marketing or Human Resource may be an added advantage


Applications attaching Curriculum Vitae and copies of educational qualifications should be sent to the email below not later than Friday 14th February, 2020.